Refund policy
RETURNS & REFUND POLICY — MONARCH
At MONARCH, we uphold uncompromising standards of quality, craftsmanship, and presentation.
Our returns process is designed to be clear, structured, and fair for both parties.
14-Day Assurance Window
Return or exchange requests may be submitted within 14 days of confirmed delivery, as indicated by carrier tracking.
To be eligible, items must be:
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Unused and in original condition
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Returned with all original packaging, tags, and accessories
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Free from wear, damage, odor, or alteration
Items that do not meet these conditions are not eligible for return or refund.
Important Delivery Notice
Orders are considered in transit once shipped.
Returns or refunds cannot be processed while an order is actively in transit with the carrier.
Requests submitted before delivery will be reviewed only after delivery has been confirmed.
Carrier tracking information serves as the official reference for delivery status.
How to Request a Return
To initiate a return, please contact our support team at:
Include:
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Your order number
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A brief explanation of the request
Our team will review your request and provide next steps if approved.
Return Shipping
Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable and insured shipping method, as MONARCH cannot be held responsible for lost or untracked return shipments.
Refunds
Once a returned item is received and inspected, you will be notified via email.
If approved:
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Refunds are issued to the original payment method
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Processing typically takes 3–5 business days
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Original shipping fees are non-refundable
Refunds will not be issued for items that do not meet return eligibility criteria.
Non-Returnable Items
For hygiene, safety, and brand integrity reasons, items that have been:
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Worn
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Washed
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Altered
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Or show signs of use
are not eligible for return or refund.
Manufacturing Issues
If you believe your item has a manufacturing defect, please contact support with clear photos and a description of the issue.
All claims are reviewed on a case-by-case basis.
If a verified defect is confirmed, MONARCH may offer a replacement or alternative resolution at its discretion.
Final Determination
MONARCH reserves the right to determine return eligibility and resolution outcomes in accordance with this policy.