Shipping policy

Shipping Policy

Where we ship
We currently ship throughout the United States.

Processing time
Orders are prepared within 1–2 business days of payment being received (excluding weekends and holidays).
Once your order leaves our warehouse, you'll receive a confirmation email with your tracking number.

Estimated delivery time
5–10 business days.
Delivery times are estimates and may vary depending on the carrier or destination.

Shipping costs
Shipping is calculated automatically at checkout based on destination and order weight.
We often offer free shipping.
Express shipping is available if you need your order sooner.
All shipping costs are shown clearly before payment.

Delivery issues
If your order is delayed, email us at support@monarchlvx.com.
Claims for lost packages must be submitted within 14 days of the estimated delivery date.

Title and risk of loss
Title and risk of loss or damage pass to you at the time your order is delivered.

Damaged or incorrect orders
Please check your order as soon as it arrives.
If any item arrives damaged, defective, or isn't what you ordered, email us at support@monarchlvx.com, ideally within 48 hours of delivery.
Include your order number and photos if possible.
We'll send a replacement or issue a refund in line with our return policy.

Legal notice (shipping times)
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we ship within the time stated above, or within 30 days if no time is stated. If we can't ship on time, we'll notify you and you can either agree to the new date or cancel for a full refund.
If an order is lost in transit, you're entitled to a refund or a replacement.
All shipping costs are disclosed before checkout.

Contact
For any questions about your order or delivery:
Company name: REIGNPERFORMANCE LLC
Company address: 312 W 2nd St, Unit #A2299, Casper, WY 82601, United States
Email: support@monarchlvx.com