Shipping policy
SHIPPING POLICY — MONARCH
At MONARCH, we uphold a standard of reliability, precision, and care. Every order is handled with the same attention we apply to our craftsmanship. Please review the details below before completing your purchase.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. From this point, the order is considered in transit.
Shipping Times
Estimated delivery times (including transit only, excluding processing):
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European Union: 7–14 business days
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United Kingdom, United States & Canada: 7–14 business days
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Rest of the World: 7–21 business days
These timeframes are estimates, not guarantees.
Delivery times may be affected by:
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Customs clearance
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Carrier delays
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Peak seasonal demand (e.g. holidays)
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Local courier capacity
Important Delivery Notice
Total delivery time consists of order processing + shipping transit.
Once an order has shipped, delays caused by carriers, customs, or local delivery services are outside of MONARCH’s direct control.
Orders cannot be canceled or refunded while they are actively in transit.
Carrier tracking information serves as the official reference for shipment and delivery status.
Shipping Costs
Shipping costs are calculated automatically at checkout based on destination and selected service.
Any promotional free shipping applies to standard shipping only, unless otherwise stated.
Order Tracking
Once dispatched, tracking information will be sent via email.
If you have not received tracking details within 3 business days after shipment confirmation, please contact us at:
Please note that tracking updates may take 24–72 hours to appear after dispatch.
Delayed or Lost Packages
MONARCH is not responsible for delays or losses caused by:
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Incorrect or incomplete shipping information
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Customs procedures
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Carrier or courier service disruptions
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Circumstances beyond our reasonable control
That said, our support team will assist you in tracing the shipment and communicating with the carrier where possible.
If a package is confirmed as lost by the carrier, we will review the case and determine an appropriate resolution.
Final Notice
By placing an order with MONARCH, you acknowledge and accept the delivery timelines, conditions, and responsibilities outlined in this policy.